Shipping policy

Order Processing

Shisha X processes orders Monday through Friday during standard business hours (excluding holidays).

Orders placed on weekends, holidays, or after 2:00 PM PST will begin processing on the next business day.

Please allow 1–3 business days for order processing before shipment.

During high-volume periods such as promotional sales, holidays, or product launches, processing times may be extended.

Once an order has been processed for shipment, we are unable to modify the shipping address, shipping method, or cancel the order.


Domestic Shipping (United States)

We currently offer the following domestic shipping options:

  • Standard Shipping (Estimated 3–7 business days)

  • Free shipping on qualifying orders (if applicable)

We do not ship to P.O. Boxes.

Delivery time estimates are provided by the carrier and are not guaranteed.


International Shipping

We ship internationally to select countries where permitted by law.

International shipping options and estimated delivery times vary by destination and carrier.

Estimated delivery time: 5–14 business days, depending on location and customs processing.

Customers are responsible for:

  • Import duties

  • Customs fees

  • VAT or local taxes

  • Regulatory compliance in their country

Shisha X is not responsible for delays caused by customs clearance, local regulations, or carrier disruptions.

If a shipment is refused or returned due to unpaid duties or local restrictions, the customer may be responsible for return shipping costs and applicable fees.


Shipment Tracking

Once your order has been processed and shipped, a tracking number will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided at checkout, additional shipping fees may apply to reship the package.


Shipment Issues

If your tracking information shows that your package has been delivered but you have not received it, you must contact us within 5 days of the marked delivery date at:

info@shishax.com

Please include your order number and any relevant details.

Shisha X is not responsible for:

  • Packages marked as delivered by the carrier

  • Stolen packages after confirmed delivery

  • Carrier delays beyond our control

We recommend contacting the shipping carrier directly to initiate a trace or claim when applicable.